UCAS Admissions Service
Customer Service Contact

UCAS Info

The UCAS customer helpline contact number should provide you assistance in the following areas.

• UCAS UK Customer Number
• Universities & Colleges Admission Service UK Phone Number
• UCAS Application & Tracking UK Support Number
• UCAS Points System Helpdesk
• UCAS Undergraduate Application| UCAS Post Graduate Application. Complaints Number

The UCAS contact number takes the stress out of uni applications by connecting you to those who can help.

Why might I need to call the UCAS helpline?

There are dozens of reasons why you might need to call the UCAS customer helpline, from making changes to your account to enquiring about certain course entry requirements. These reasons might include:

• Tracking your application.
• Finding clearing vacancies.
• Questions about student finance or accommodation.

UCAS 2017 Tariffs

Department	Customer Number
UCAS Helpline	0371 468 0468
UCAS Head Office Customer Number	0371 468 0468
UCAS Clearing Support Helpline	0371 468 0468
UCAS Customer Service Number	0371 468 0468
UCAS Complaints Line	0371 468 0468

UCAS Helpline Opening Hours

Day	Opening Hours
Monday	08:30 – 18:00 (8.30am – 6pm)
Tuesday	08:30 – 18:00 (8.30am – 6pm)
Wednesday	08:30 – 18:00 (8.30am – 6pm)
Thursday	08:30 – 18:00 (8.30am – 6pm)
Friday	08:30 – 18:00 (8.30am – 6pm)
Saturday	10.00 – 17.00 (10am – 5pm)
Sunday	10.00 – 17.00 (10am – 5pm)

UCAS Head Office Address

Department

UCAS is the British university admissions system for students wishing to applying for courses in higher education. To track your application, call the UCAS telephone number.UCAS helps potential students by helping them choose which course and which level of study is right for them. Through UCAS, the student can then apply for their chosen course and UCAS will liaise with the university on their behalf. The costs charged for using UCAS services are generally around £11 to apply for one course, or £22 to apply for two or more.The application process includes information regarding your current qualifications as well as employment history, and all students must write an extensive personal statement about themselves, their abilities, why they are suitable for their chosen course and what they expect to achieve academically and personally. They must also submit a reference, which is generally provided by a teacher or employer.UCAS will notify the student when their chosen university’s respond as to whether they have a conditional, unconditional or no offer at all. A conditional offer is where the student will be accepted dependent on the grades. An unconditional offer is when the student already has the necessary grades. Students can be declined for many reasons, such as not meeting the entry requirements or failing an interview process.
The UCAS Application ProcessThere are over 37,000 courses available to applicants through UCAS, so navigating through them can be a minefield. The best thing to do when it comes around to making this monumental decision is to consider what subjects you enjoy. It could be a subject you take at A level, such as textiles or maths, it could be a hobby, such as music, or it could be something you’ve never done before, like philosophy. Once you have decided which discipline you wish to study, it is important to consider that there are many different types of courses available within the subject itself. For example, textiles could include design, pattern making or fashion buying. Maths could include accounting, music could be the theory or practical side. Once you have found your ideal course, start having a look at universities. Each university will have a different take on the course, some may be accredited by a professional body in your chosen subject or have extra modules or the chance to do a placement. Of course, you should take into account the university itself. Have a look at the campus and it’s surrounding area. See if the facilities suit your needs. Try and speak to current students and attend open days to get a feel for how life would be at that university. Once you have decided on a course and university, then its time to have a look at what you need to do to get on to the course.

What is higher education?

Entry requirements are set by the institution who provide your course. They are a guide to what grades, subjects or qualifications you need to be accepted onto the course. Alongside this, your overall suitability to the course will be considered. In some cases, you may be asked to complete an admissions test, attend an interview or do an audition. Descriptions of the course may mention other skills that are desirable. Applications are competitive, so if you have any of these skills, you will stand out. Meeting entry requirements does not guarantee you a place. Sometimes, courses may require a specific qualification or grade. For example, a degree in English may ask for an A in the subject. If you don’t have this exact grade, similar qualifications may be considered. Many universities like to use the UCAS Tariff system to help compare applicant’s qualifications. Each grade will be worth a certain amount of points, and the university will ask for an overall number of points to get on the course.Once you have decided on your course and university and you are satisfied you meet the entry requirements, you can go ahead and apply. The main deadline for undergraduate courses is 18.00 UK time on the 15th January. Different courses may have different deadlines. For example, if you wish to apply for Oxford or Cambridge the deadline is October, March for any art and design courses. By these dates, your application should be complete, include a reference and you should have paid your application fee. If you miss the deadline, some courses will still consider you providing they have room left on the course. If you wish to take a year out, you can still apply and defer your application, however you should check with the university that they accept deferred applications. Tracking Your ApplicationAfter you have sent off your application, you can see its progression by logging into UCAS Track. You can use track to see if any of your chosen universities offer you a place on the course or invite you to interview, respond to any offers and depending on your results, a confirmation of your offer. You can also add extra choices and make changes.Conditional Offers

UCAS Track is available on mobile so you can easily view your offers.

This type of offer shows what conditions you have to meet to get your place confirmed. For most people, this means waiting for the summer Results Day to see if you are accepted. A conditional offer may look something like:A Levels AAB with an A in Physics and two other sciences/mathematics.220 UCAS Tariff points of which at least 160 must be obtained from 2 A levels or equivalent excluding General Studies. Equivalent qualifications can include GCE/VCE Single or Double Award, BTEC and OCR Nationals, Scottish Highers and Advanced Highers but do not include AS Awards and BTEC QCF Certificate.Unconditional OffersThis type of offer means you have already met the entry requirements. You may need to do something extra such as medical check. By accepting an unconditional offer, you cannot have an insurance choice or enter clearing.Withdrawn ApplicationA course choice can be withdrawn by the university if you didn’t respond to any emails they sent or you missed an interview.Unsuccessful ApplicationAn unsuccessful application means you haven’t been accepted onto the course. Sometimes the university will give you a reason or they will add one at a later date.Results Day

Depending on your results & the type of offer you receive, your status in Track on results day can vary.

Results Day occurs on the 14th of August. It can be a stressful day, where many people will find out if they have met the conditions of their university offer. The best way to prepare for results day is to know the process.Have everything readyYou should have your UCAS Track details ready as this is where you will find out if you have met the conditions of your offer. You should also make sure that your contact details are up to date. If you are not available on results day, you need to give someone you trust what is known as ‘nominated access’. This person will be able to make decisions on your behalf and discuss your results with the university/UCAS. Lastly, you should check if your exam results are given directly to UCAS to pass on to the university or whether you need to pass them on yourself.What happens on results dayThe big day has arrived and you have your results from your college. You might get a place on your first choice or your insurance choice depending on how well you did. If you didn’t quite get the results, you may be offered an alternative such as a different course. This will need to be accepted in Track. You may see different statuses in Track depending on your results.If you did better than expected, you may wish to look at courses with higher entry points. If you didn’t get in, don’t worry there are other options. You could go through Clearing, find out about exam re-marks or look into other options like a gap year.If you have accepted an offer, you will receive a letter from UCAS confirming your place.Contact Ucas Clearing

Clearing offers applicants who did not get accepted onto their desired course a chance to see which courses have places remaining. Clearing allows universities to fill their leftover places. It is available from July to September. If you had a conditional offer but you did not get your required results to fulfil the conditions of the offer, clearing vacancies can be accessed from results day through the Clearing search tool or the UCAS Clearing app. The idea behind it is that you locate courses which are suited to you and contact the providers directly to see if they will offer you a place. The official clearing vacancy list can be found online or in the Telegraph newspaper. Once you get in touch with the university you have chosen, give them your Clearing number and your UCAS ID, get informal offers over the phone and then once you have decided, add your clearing choice in track.UCAS stands for the University and College Admissions Service. It was formed in 1994 by the merger of several admissions councils. UCAS accepted paper applications until 2006, now it is only available online.

UCAS Frequently Asked Questions

I don’t know my UCAS username and password – what do I do?

If your school or the local authority which is helping you apply is using UCAS Progress, they will have a record of your username and password, which you can get from them. If you’re applying on your own, you can self-register for UCAS Progress by going to the official UCAS website.

I forgot my password!

If you’ve attached an email address to your account, which you should have done during the application process, you’ll be able to click the Forgotten Password button and you’ll receive an email enabling you to reset your password. If you haven’t set that up yet, or forgot, your teacher or supervisor will be able to reset it for you.

How do I apply?

After you’ve completed your profile, and you’ve selected courses as your “favourites” you can click the “applications” tab and select the blue “Start New Application” button. As simple as that!

I can’t find a course or course provider. Why aren’t they on there?

That course provider may not be accepting applications via the UCAS system. The official recommendation is to contact the course provider directly to get more information on how to apply to their course, if they are still offering it at all.

I want to change my application! How can I do that?

Once your application has been submitted, unfortunately you cannot change it or retroactively alter it. However, if you want to change your course selections, update your profile or make any other changes to it that you deem necessary, you can withdraw your application and submit another one, or send the course provider a message on your applciation page informing them of the changes you want them to make to the application. Check with your chosen providers before taking either of these steps to make sure they are still accepting applications – you don’t want to inadvertently withdraw an application after the deadline and leave yourself unable to resubmit!

Contact Helpline

Please refer to the official UCAS Admissions Service website here. You will be connected directly to a UCAS customer service agent. Contact helpline is in no way affiliated with UCAS.

Additional UCAS info

Postal Address

UCAS Head Office
Rosehill
New Barn Lane
Cheltenham
Gloucestershire
GL52 3LZ

Calling UCAS & Applications

There are dozens of reasons why you might need to call the UCAS customer helpline, from making changes to your account to enquiring about certain course entry requirements. To track your application, call the UCAS telephone number.UCAS helps potential students by helping them choose which course and which level of study is right for them. Through UCAS, the student can then apply for their chosen course and UCAS will liaise with the university on their behalf. The costs charged for using UCAS services are generally around £11 to apply for one course, or £22 to apply for two or more.The application process includes information regarding your current qualifications as well as employment history, and all students must write an extensive personal statement about themselves, their abilities, why they are suitable for their chosen course and what they expect to achieve academically and personally. They must also submit a reference, which is generally provided by a teacher or employer.UCAS will notify the student when their chosen universities respond as to whether they have a conditional, unconditional or no offer at all. A conditional offer is where the student will be accepted dependent on the grades. An unconditional offer is when the student already has the necessary grades. Students can be declined for many reasons, such as not meeting the entry requirements or failing an interview process.The UCAS Application Process There are over 37,000 courses available to applicants through UCAS, so navigating through them can be a minefield. The best thing to do when it comes around to making this monumental decision is to consider what subjects you enjoy. It could be a subject you take at A level, such as textiles or maths, it could be a hobby, such as music, or it could be something you have never done before, like philosophy. Once you have decided which discipline you wish to study, it is important to consider that there are many different types of courses available within the subject itself. For example, textiles could include design, pattern making or fashion buying. Maths could include accounting, music could be the theory or practical side. Once you have found your ideal course, start having a look at universities. Each university will have a different take on the course, some may be accredited by a professional body in your chosen subject or have extra modules or the chance to do a placement. Of course, you should take into account the university itself. Have a look at the campus and it is surrounding area. See if the facilities suit your needs. Try and speak to current students and attend open days to get a feel for how life would be at that university. Once you have decided on a course and university, then its time to have a look at what you need to do to get on to the course.Entry RequirementsEntry requirements are set by the institution who provide your course. They are a guide to what grades, subjects or qualifications you need to be accepted onto the course. Alongside this, your overall suitability to the course will be considered. In some cases, you may be asked to complete an admissions test, attend an interview or do an audition. Descriptions of the course may mention other skills that are desirable. Applications are competitive, so if you have any of these skills, you will stand out. Meeting entry requirements does not guarantee you a place. Sometimes, courses may require a specific qualification or grade. For example, a degree in English may ask for an A in the subject. If you do not have this exact grade, similar qualifications may be considered. Many universities like to use the UCAS Tariff system to help compare applicants qualifications. Each grade will be worth a certain amount of points, and the university will ask for an overall number of points to get on the course.Once you have decided on your course and university and you are satisfied you meet the entry requirements, you can go ahead and apply. The main deadline for undergraduate courses is 18.00 UK time on the 15th January. Different courses may have different deadlines. For example, if you wish to apply for Oxford or Cambridge the deadline is October, March for any art and design courses. By these dates, your application should be complete, include a reference and you should have paid your application fee. If you miss the deadline, some courses will still consider you providing they have room left on the course. If you wish to take a year out, you can still apply and defer your application, however you should check with the university that they accept deferred applications. Tracking Your ApplicationAfter you have sent off your application, you can see its progression by logging into UCAS Track. You can use track to see if any of your chosen universities offer you a place on the course or invite you to interview, respond to any offers and depending on your results, a confirmation of your offer. You can also add extra choices and make changes.Conditional OffersThis type of offer shows what conditions you have to meet to get your place confirmed. For most people, this means waiting for the summer Results Day to see if you are accepted. A conditional offer may look something like:A Levels AAB with an A in Physics and two other sciences/mathematics.220 UCAS Tariff points of which at least 160 must be obtained from 2 A levels or equivalent excluding General Studies. Equivalent qualifications can include GCE/VCE Single or Double Award, BTEC and OCR Nationals, Scottish Highers and Advanced Highers but do not include AS Awards and BTEC QCF Certificate.Unconditional OffersThis type of offer means you have already met the entry requirements. You may need to do something extra such as medical check. By accepting an unconditional offer, you cannot have an insurance choice or enter clearing.Withdrawn ApplicationA course choice can be withdrawn by the university if you did not respond to any emails they sent or you missed an interview.Unsuccessful ApplicationAn unsuccessful application means you have not been accepted onto the course. Sometimes the university will give you a reason or they will add one at a later date.Results DayResults Day occurs on the 14th of August. It can be a stressful day, where many people will find out if they have met the conditions of their university offer. The best way to prepare for results day is to know the process.Have everything readyYou should have your UCAS Track details ready as this is where you will find out if you have met the conditions of your offer. You should also make sure that your contact details are up to date. If you are not available on results day, you need to give someone you trust what is known as nominated access. This person will be able to make decisions on your behalf and discuss your results with the university/UCAS. Lastly, you should check if your exam results are given directly to UCAS to pass on to the university or whether you need to pass them on yourself.What happens on results dayThe big day has arrived and you have your results from your college. You might get a place on your first choice or your insurance choice depending on how well you did. If you did not quite get the results, you may be offered an alternative such as a different course. This will need to be accepted in Track. You may see different statuses in Track depending on your results.If you did better than expected, you may wish to look at courses with higher entry points. If you did not get in, do not worry there are other options. You could go through Clearing, find out about exam re-marks or look into other options like a gap year.If you have accepted an offer, you will receive a letter from UCAS confirming your place.Contact Ucas ClearingClearing offers applicants who did not get accepted onto their desired course a chance to see which courses have places remaining. Clearing allows universities to fill their leftover places. It is available from July to September. If you had a conditional offer but you did not get your required results to fulfil the conditions of the offer, clearing vacancies can be accessed from results day through the Clearing search tool or the UCAS Clearing app. The idea behind it is that you locate courses which are suited to you and contact the providers directly to see if they will offer you a place. The official clearing vacancy list can be found online or in the Telegraph newspaper. Once you get in touch with the university you have chosen, give them your Clearing number and your UCAS ID, get informal offers over the phone and then once you have decided, add your clearing choice in track.UCAS stands for the University and College Admissions Service. It was formed in 1994 by the merger of several admissions councils. UCAS accepted paper applications until 2006, now it is only available online.

UCAS Frequently Asked Questions

I do not know my UCAS username and password - what do I do?If your school or the local authority which is helping you apply is using UCAS Progress, they will have a record of your username and password, which you can get from them. If you are applying on your own, you can self-register for UCAS Progress by going to the official UCAS website.I forgot my password!If you have attached an email address to your account, which you should have done during the application process, you will be able to click the Forgotten Password button and you will receive an email enabling you to reset your password. If you have not set that up yet, or forgot, your teacher or supervisor will be able to reset it for you.

How do I apply?After you have completed your profile, and you have selected courses as your "favourites" you can click the "applications" tab and select the blue "Start New Application" button. As simple as that!I can not find a course or course provider. Why are not they on there?That course provider may not be accepting applications via the UCAS system. The official recommendation is to contact the course provider directly to get more information on how to apply to their course, if they are still offering it at all.I want to change my application! How can I do that?Once your application has been submitted, unfortunately you cannot change it or retroactively alter it. However, if you want to change your course selections, update your profile or make any other changes to it that you deem necessary, you can withdraw your application and submit another one, or send the course provider a message on your applciation page informing them of the changes you want them to make to the application. Check with your chosen providers before taking either of these steps to make sure they are still accepting applications - you do not want to inadvertently withdraw an application after the deadline and leave yourself unable to.

Published 23rd April 2024