Tax Credits Info

The Tax Credits customer helpline contact number should provide you assistance in the following areas.

• Tax Credits & Renewals Customer Number
•Tax Credits Office Complaints Number

HMRC Tax Credits

Tax credit is a national social safety net programme rolled out by the government to assist financially distressed citizens and families. Tax credit is an evolution of two previous state welfare programmes - The Family Credit (1986-1999) and Working Families Tax Credit (1999-2003). The 14 year-old scheme is now being gradually phased out and will be replaced by the Universal Credit program effective from late 2017 (although existing claimants will remain with tax credit until 2019).

If you would need to seek financial assistance under the government tax credit programme, please use the telephone numbers shown to get in touch with HMRC’s Tax Credit representatives about making a claim.

BY TELEPHONE

• Tax credit helpline: 0300 200 3300
• Tax credit textphone helpline: 0345 300 3909 (for the hearing-impaired)
• Tax credit helpline (calling from abroad): +44 2890 538 192

Operating Hours: 8 a.m. to 8 p.m. (Mondays to Fridays), 8 a.m. to 4 p.m. (Saturdays), 9 a.m. to 5 p.m. (Sundays). The helpline closes three days each year on Christmas, Boxing Day and New Year’s Day.

First time callers will be subjected to a verification process using data from Experian, a credit agency. You will asked to provide your full name, date of birth and National Insurance number, followed by random questions from your credit data.

Based on information provided by HMRC, the best time to call is on Sundays owing to low call volumes. During weekdays, HMRC suggests calling between 8.30 a.m. to 10.30 a.m. and 2 p.m. to 4 p.m. on Tuesdays, Wednesdays and Thursdays.
Please note that calls to telephone numbers starting from 0345 will cost up to 9p per minute from landlines and up to 55p per minute from mobile phones.

BY WEBCHAT

You have the option of speaking directly to an HMRC staff by using the Webchat function. Copy and paste the URL below to your browser’s address bar, navigate to the Webchat section and click the underlined ‘Speak to an adviser now’ sentence. A pop up window will appear (you may need to enable the Javascript prompt from your browser). Fill in the required details, click ‘Start Chat’, and wait until someone responds to the chat request. It may take a few minutes.

HM Revenue and customs online chat facility

USING THE HMRC APP

If you own a smartphone (either iPhone or Android), you can use the HMRC App to file a tax credit renewal and check on payment status. Simply download the app to your phone. If your phone has a fingerprint identification feature, enable the function on the app to prevent anyone else from accessing the data.

TAX CREDIT QUALIFICATION CRITERIA

You may apply for a tax credit if you fall within the following categories:

• You are aged between 16 and 24 and have a child
• You are aged between 16 and 24 and have a qualified disability

Thereafter, you must fulfil the following requirements:

• Maximum qualifying income threshold (maximum £13,000 for single individual and £18,000 for couples)
• Work a minimum number of hours weekly (between 16 and 30 hours, depending on circumstances)
• Paid for the work performed

You are not allowed to apply for tax credit if you are already claiming Universal Credit.

Contact Helpline

Please refer to the official HMRC Tax Credits website here. You will be connected directly to a Tax Credits customer service agent. Contact helpline is in no way affiliated with Tax Credits.

Additional Tax Credits info

HOW TO MAKE A TAX CREDIT CLAIM

You will first need to obtain a claim form. Call the tax credit helpline at 0345 300 3900. You will be asked a few questions to determine whether you qualify for the tax credit. Alternatively, you may also use the HMRC online tool to assess your qualification. If you qualify, a claim form will be sent to you. It can take up to two weeks for the form to arrive.

Be careful – HMRC have the right to fined you up to £3,000 for providing false verbal or written information.

Use the attached guidance notes to help you fill the claim form. Once completed, mail the form with copies of required documents to:

Tax Credit postal correspondace address

HM Revenue and Customs
Tax Credit Office Liverpool
L75 1AZ
United Kingdom

It may take the HMRC up to five weeks to review your application. If the claim is approved, the money will be credited into your bank account either weekly or once every four weeks.
If your employment or financial circumstances have changed, you are required to notify the Tax Credit Office using either the online form or by writing directly to HM Revenue and Customs, Tax Credit Office, BX9 1ER. Your tax credit amount will be adjusted accordingly based on the information provided.
Your tax credit will be reviewed and renewed on a yearly basis. As such, when the Tax Credit Office mails in a renewal form, read the requirements carefully and send the completed form with the required attachments to:

Tax Credit Renewals postal address

It is reccomended to keep copies of all of sent forms for future reference. Ideally, all letters sent to the Tax Credit Office should use the Post Office’s Confirmed Services.

Note:You can use HMRC’s Tax credits calculator to calculate / estimate how much tax credit you are eligible to receive.

Published 24th April 2024