o2 Customer Helpline Number

O2 12 Month Plan
Customer Service Contact

24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00
Premium Rate Connection Service. All Contact Number calls are capped at the rate of £1.53 from a BT landline. Calls cannot exceed this amount from a BT landline. Calls from mobiles and other networks may vary. Official site is here. Simply call the number above to obtain the UK telephone number for the O2 12 Month Plan Customer service team.

O2 12 Month plan Info


The O2 12 Month plan customer helpline contact number should provide you assistance in the following areas.

• O2 12 Month Contract Customer Number
• 12 Month Phone Plan with O2 Directory
• O2 Pay Monthly UK Support Number

O2 Customer Service Customer Number

The direct contact number for O2 can be found in the public domain or on their official website.

Do you have a problem with an O2 device?
Are you struggling to find signal in your area?
Has your phone been lost or stolen?
The O2 customer service contact number can help you with any problems you may have.

Who are O2?

O2 is a telecommunications provider in the UK. It is the second largest mobile provider in the UK. O2 has a network of own brand stores, a dedicated website and also sells through independent retailers such as Carphone Warehouse. The O2 network is available on pay-as-you-go or on a pay monthly contract basis. Some examples of current offers are the Samsung Galaxy S4 for £32 a month or the Blackberry Curve 9320 for £79.99 on pay as you go. O2 also recently rolled out their 4G network in London, Leeds and Bradford. Only some phones have 4G capabilities and it is currently only available on a pay monthly basis. Get your 4G phone today by calling O2 Customer Number.

  • To find the best tariff, contract or phone for your needs.
  • To report a loss in network coverage.
  • O2 Customer Contact Service

    To pay your bill.

  • To change your tariff.
  • To upgrade your phone.
  • To view your balance.
  • To find out roaming charges when you are using your phone abroad.
  • To get help unblocking your phone.
  • If your phone has been lost or stolen.
  • Help setting up your broadband.
  • Tracking an order you have placed online.
  • Returning something you have bought from O2.
  • To find your nearest O2 store or stockist.
  • To make a complaint.

For help and advice on using your phone, call O2 Helpline.

O2 Services

O2 Refresh

O2 Refresh allows you to trade in your device at any time, meaning that you can get the latest smartphone and tablets, even if you are still in contract. The scheme splits your pay monthly bill into two sections- your device plan and an airtime plan. The device plan is the cost of your phone/tablet and the airtime plan is the cost of your data/minutes/texts. You are able to trade in your phone at any time and use the cash towards paying off your device plan, which leaves you free to upgrade to the latest smartphone. Once your device is paid off, your bill is automatically halved.

O2 Recycle

O2 Recycle is available for all phones, across all networks. Its not just for phones- you can also recycle tablets, camera, MP3 players and other gadgets. You can expect a top price, if you find a better deal elsewhere, O2 will match it. They will also send your phone back free of charge if you are not 100% happy. The company will also send you a pack with everything you need to get your device sent off. If your items cannot be refurbished, they will be recycled responsibly. The scheme also raises funds for Go Think Big, an initiative to turn around the lives of young people. To this date, O2 has raised over £3 million for the charity.

Contact Helpline


Calls may cost more from mobiles and other networks. You should be aware that you will not be connected directly to a O2 12 Month plan Customer Service agent. Contact helpline is in no way affiliated with O2 12 Month plan.

NEWS - Facebook faces backlash over users phone numbers

Mobile number supplied by users to enable two-factor authentication led to reduced privacy
Facebook was found using mobile phone numbers initially handed over for account security for other purposes. Facebook has been accused of abusing a security feature in order to weaken user privacy, after the social network was found using phone numbers initially handed over for account safety for other purposes. The company now faces criticism that it will be harder to convince users to take other necessary security measures if users view this as an abuse of trust. Since 2011, Facebook has asked users for their phone numbers in order to enable two-factor authentication', a common account security feature that sends a text message whenever a login is attempted. The social network even required the feature to be used by the moderators of large Facebook pages, telling them they had to hand over a phone number in order to prevent the page from being easily stolen by a canny hacker. Revealed: Facebook's global lobbying against data privacy laws

But in the years after the social network first enabled two-factor authentication, Facebook began to use the phone numbers users had provided for other purposes - eventually, by September 2018, going so far as to update the language used in the prompt, adding the words and more' to the end of a statement that had previously read, simply: Add your phone number to help secure your account.' Now, users who once added their phone number for security are faced with a privacy setting that asks them who can look them up using that number. The options are 'everyone', 'friends of friends', or 'friends'. There is no choice to ban that use. Similarly, Facebook shares that information with Instagram, encouraging users to update their profiles on its sister service if they have a new phone number on the main Facebook app.

In September, Gizmodo reported that Facebook also uses that security information to target adverts: if a business has a phone number for a potential customer, they can upload that number and target that customer with adverts - even if the number is only in Facebook's systems because of the security policies. This week's wave of criticism was sparked by Jeremy Burge, the editor of emoji reference site Emojipedia. Burge, who is the moderator of Emojipedia's Facebook page, was required to enter his phone number because of the number of followers that page has, and rapidly became frustrated with the lack of privacy he was afforded as a result.

'I'm usually one to give benefit of the doubt,' Burge said, 'but it's so clear Facebook sees phone number as the way to unify its data sets (FB: email, Insta: username, WhatsApp: phone #) and this sort of thing only gives them less credibility when it comes to ever providing a number.' Others joined in the criticism. Antonio Garcia Martinez, a former Facebook product manager, said the choice was 'not just bad, it's dumb.

The fraction of users that have two-factor authentication enabled must be small, so the usage gain is minimal, while the PR risk is huge. Dumb trade-off.' In a statement, Facebook addressed some of Burge's criticisms: 'We've been hearing questions about two-factor authentication and phone number settings on Facebook. Two-factor authentication is an important security feature, and last year we added the option to set it up for your account without registering a phone number. Separately, the 'Who can look me up?' settings are not new and are not specific to two-factor authentication. 'In April 2018, we removed the ability to enter another person's phone number or email address into the Facebook search bar to help find someone's profile.

Today, the 'Who can look me up?' settings control how your phone number or email address can be used to look you up in other ways, such as when someone uploads your contact info to Facebook from their mobile phone. We appreciate the feedback we've received about these settings and will take it into account.'

Further O2 12 Month plan info

O2 Gurus

If you are finding your new piece of technology difficult to get to grips with, the O2 Gurus can help. They are available both in store and online to talk you through device set up, features or troubleshoot any issues that you may have. You can book an appointment online or live chat with a guru on the website.

O2 Priority O2 priority Customer Number Helpline

When you are on the O2 network, you will get access to a wide range of offers, prize draws and pre-sales exclusive to O2 customers. For example, at the time of writing, O2 Priority customers had access to a pre-sale for Rihanna and Adele tickets, the chance to win a £250 Benefit hamper, the opportunity to watch an episode of First Dates 48 hours early and exclusive Star Wars products ahead of the films release.

O2 Pay & Go Rewards

If you are a pay as you go customer, you could get 10% of your top ups back every three months. However, if you dont claim by the next quarter, youll lose it. You can spend your rewards on extra credit, phones and accessories, Ticketmaster tickets or shopping vouchers.

Perks at O2 Venues

If you have booked yourself tickets for an event at an O2 venue, there are several perks that are exclusive to O2 customers. At the O2, you can get inside faster and access the O2 lounge. All you have to do is select the offer through the priority moments app. At O2 Academy venues, you will get queue jump. At Twickenham stadium, enjoy a pint and pie on O2 at the O2 Blueroom, as well as a free programme.

O2 Wifi

O2 Wifi is free for everyone; whether you are on the network or not. Its up to 10 times faster than an ordinary mobile connection and once you have signed up, thats it, you will automatically connect any time you are near one of the hotspots. You can access O2 wifi on your smartphone, laptop or tablet and the hotspots are located in thousands of places such as: Debenhams, McDonalds, Costa Coffee, House of Fraser and Café Rouge. To sign up, simply visit one of the hotspots and look for O2 Wifi in settings, or download the app to find the one closest to you.

O2 Travel

O2 Travel is the ideal way to stay connected whilst you are on holiday. As a pay monthly customer, you will pay just £1.99 per day for each day that you use data in Europe. When you make/receive calls in Europe, theres a 50p connection charge and then it is free to talk for up to 60 minutes. Before travelling, you can call 202 or go to My O2 on the website to see if you are signed up to O2 travel. If you are on Pay & Go, you can get 50mb of data for £1.99 a day.

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