bt Customer Helpline Number

British Telecom
Customer Service Contact

24 hour UK service
Best calling hours
Mon-Fri 09:00-18:00

BT Info


The BT customer helpline contact number should provide you assistance in the following areas.

• BT Fixed line telecommunications Customer Number
• BT Phone & Broadband UK Phone Number
• BT Openreach UK Support Number
• BT Infinity Helpdesk
• British Telecom TV & Line Rental Complaints Number

BT: 0800 800 150

Are you experiencing connectivity issues with your BT phoneline or internet service?

If you’re a BT customer you can get technical support from a well-trained & qualified engineer by contacting their customer service support helpline: call 0800 800 150 or 0800 800 150.

BT (British Telecom) is the chief company behind mass telecommunications in Britain, with the company’s current identity having been in formal operation since 1980.

BT’s earliest history can be traced back to Victorian times and the birth of early long-distance forms of communication such as the telegraph. Today the company presides over many international ventures as well as television and Internet broadband subscription services in the UK. It is among the most prominent of listed companies on the FTSE stock exchange.

Given its millions of committed customers and considerable in-house modern technical and engineering expertise, and its namesake place as the UK’s single flagship telecoms company, BT’s authority within the global telecoms industry is likely to remain second to none for decades to come.


BT Customer Numbers

If you are an existing BT customer, be sure to have your BT account number to hand as you’ll asked for it when phoning any of the BT contact numbers below regarding your account. You can find your account number at the top of your latest bill.

Contact Helpline


Please refer to Official British Telecom website here. for call charges. You will be connected directly to a BT customer service agent. Contact helpline is in no way affiliated with BT.

News - Do you know the risks of living near a mobile tower?

Do you live near one of these? Research suggests energy pulses from the towers can be damaging to human cell growth & can increase your risk of developing cancer.

Mobile towers flood homes with microwave energy

We are used to seeing mobile towers as tall pylon / crane-like structures in the middle of fields & unpoplulated areas.

Now they have have been redesigned and are poping up in our neighbourhoods & streets all over of the UK. They are smaller mobile masts also known as Monopoles.

H.E.S.E's Dosimetry department have concluded that living next to one will mean that your house will be flooded with microwave antenna energy 24/7.

Effects on human cell structure & DNA

H.E.S.E (Human Ecological Social Economic) are electromagetic health experts that state 'Radiation from masts are more dangerous than phones and wifi devices since pulses of continuous irradiation are emitted at high strength 24/7'

Residents living nearby have no say in the matter of whether or not a mast is constructed in close proximity to their homes.

Whilst mobile operators have targets to achieve greater coverage, they are setting masts up in close proximity to homes without conducting sufficient if not any research on safe limits of exposure.

We urge you to conduct your own research, write to the operator of the mast, be it EE, 02 or Voda for exposure readings of your location and if possible buy an EMF reader to see how strong the pulses actually are.

Further BT info

BT Home Phone & Broadband Setup

Billing & Account

By calling the 24/7 BT billing helpline below, you can check your balance, pay your bills, learn about call costs and manage your direct debit payments – all over the phone.

Phone: 0800 443 311 / 0330 123 3311

If you would like to speak with a representative of the BT customer service team, call either of these numbers:

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-8pm; Sat-Sun 9am-6pm.


You can cancel your subsciption to any BT product or service by calling the cancellations helpline below.

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-9pm; Sat 8am-8pm; Sun 9am-6pm.

If the account holder has passed away, please phone this number instead: 0800 800 150 / 0800 169 1663 (Mon-Fri 8am-6pm)

Sales assistance

For new customers and upgrades, phone the relevant sales helpline below.

To place, upgrade or change an order…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Sat 8am-8pm, Sun 9am-6pm

To track or cancel an order…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-8pm, Sat 9am-6pm (closed on Sundays)

Moving home

To transfer your existing BT services to your new home…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

To switch to BT from another telecoms provider…

Phone:: 0800 800 150 / 0330 123 3311
When: Mon-Sat 8am-8pm, Sun 9am-6pm

Technical support

To report a problem with your BT line and get technical support over the phone or arrange for an engineer to come out and diagnose/fix the problem, please call the relevant contact number from the options below.

If you have a problem with your BT phone…

Phone:: 0800 800 150 / 0330 123 3311
When: Available all day every day.

If you have a problem with your BT Broadband / BT Infinity, BT TV, BT Sport, email, security software or BT mobile phone service…

Phone:: 0800 800 150 / 0330 123 3311
When: Available all day every day.

If you have a problem with calling features like 1571 (BT answerphone service)…

Phone: 0800 800 151 / 0330 123 4151 / (from abroad) 0179 359 6931
When: 7am-11pm, 7 days a week (there is also an automated answering system running outside of these hours)

If you’re having difficulty with setting up your BT Cloud service…

Phone: 0800 500 3114
When: Mon-Fri 9am-9pm, Sat-Sun 9am-6.30pm

If you’re having difficulty with setting up your BT SmartTalk service…

Phone: 0800 011 3845
When: Mon-Sat 8am-8pm, Sun 8am-6pm

If you’re experiencing problems with logging in (using your BT ID) – even if you’ve simply forgotten your username or password, call the number below where a BT technical will endeavor to help you complete your signup or login to your BT account with your existing credentials.

Phone 0800 800 150
When: Mon-Sat 8am-8pm, Sun 9am-6pm

General enquires

Call the general enquiries number for general information and advice relating to BT Sport, BT phones, BT broadband, TV packages and any other services BT provides.

Phone: 0800 800 150
When: Mond-Fri 8am-9pm, Sat 8am-8pm, Sun 9am-6pm


If you’ve experienced difficulty getting the level of customer service you expect, or if BT’s products/services are simply substandard or not as advertised, please phone the BT complaints hotline via either of the numbers below.

Phone: 0800 800 150
When: Mon-Friday 8am-9pm, Sat 8am-8pm, Sun 9am-6pm

Mail to


All problems & issues will be emailed directly to the appropriate departments. Fill in the form and state the nature of your enquiry.


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